Privacy Policy

How we collect, use and protect personal information

Organise Me Group Pty Ltd trading as OMG Pro · ABN 64 615 556 324 · Last updated: [DATE]

Draft for review. This draft was prepared as a starting point and is not legal advice. Have an Australian lawyer (for example LegalVision, Lawpath or your commercial lawyer) review it before publishing, and complete every [bracketed] item.

1. Our commitment

Organise Me Group Pty Ltd trading as OMG Pro (we, us) respects your privacy. This policy explains what personal information we collect, why, and how we look after it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

2. Information we collect

Who

What we collect

Parents and carers with an account

Name, email address, suburb or postcode, saved favourites, enquiries you send, and any family details you choose to add in My Family (for example a child's first name or nickname, age group and interests).

Visitors without an account

Searches, pages viewed and general location (suburb level), collected through cookies and analytics.

Club and provider contacts

Name, role, email and phone of the people who manage a listing, the club's ABN and listing details, and billing records for paid products.

People who contact us

Your message and contact details.

We do not ask for children's photos, school names or full names, and we ask you not to add them. We do not collect payment card details: payments are processed by Stripe [check and confirm payment provider].

3. Children's information

Children cannot create accounts.

Family details in My Family are visible only to the parent or carer who added them. Clubs cannot see them, and our staff only access them where needed to provide support, fix a problem or meet a legal obligation.

When you send an enquiry to a club, the club receives only what you choose to include in that enquiry.

4. How we use information

To run OMG Pro: show listings, save favourites, send enquiries to clubs, and manage accounts.

To send updates you've asked for, such as the weekly digest and holiday program alerts. You can unsubscribe at any time.

To verify clubs and manage paid products and billing.

To keep OMG Pro safe, investigate reports, and prevent misuse.

To understand how OMG Pro is used and improve it, using combined, non-identifying information where we can.

5. The AI Match feature

When you use Match me, what you type is sent to our AI service provider, [insert provider name], to generate suggestions. [Confirm with your developer and the provider's terms: whether prompts are stored, for how long, where, and whether they are used to train models. Describe that accurately here.] Please don't include children's names or other identifying details.

6. Who we share information with

We do not sell personal information, and we do not share it with advertisers.

We share information only:

with a club, when you choose to send it an enquiry;

with service providers who help us run OMG Pro, such as hosting and database ([Lovable / Supabase, confirm]), payments (Stripe), email delivery and AI services, under confidentiality obligations;

with Safety Sorted (also run by Organise Me Group) only where a club asks to connect its Safety Sorted account, and only the club's verification status, never parents' or children's details;

where required or authorised by law, or to protect someone's safety.

7. Where information is stored

Information is stored on cloud services that may be located in or outside Australia, including [confirm regions, e.g. Australia / United States]. Where information is stored overseas, we take reasonable steps to ensure it is protected to a standard similar to the Australian Privacy Principles.

8. Keeping information secure

We use reasonable security measures, including encrypted connections, access controls so each person sees only their own data, and limited staff access. If a data breach is likely to cause serious harm, we will notify affected people and the Office of the Australian Information Commissioner as required.

9. How long we keep it

We keep account information while your account is open. When you close your account, we delete or de-identify your personal information within [90] days, except records we must keep by law, such as billing records.

10. Cookies and analytics

We use cookies to keep you signed in and to understand how OMG Pro is used, through [insert analytics tool]. You can block cookies in your browser, but some features may not work.

11. Access, correction and deletion

You can view and update your details in your account, delete family details at any time, and ask us for a copy of the personal information we hold about you or to delete your account by emailing [privacy@omgpro.com.au]. We'll respond within 30 days.

12. Complaints

If you have a privacy concern, contact us at [privacy@omgpro.com.au] and we will respond within 30 days. If you're not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

13. Changes to this policy

We may update this policy. The current version and its date are always on this page.